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  1. Happy
    SAS
    Aalborg Airport (AAL)

    :)

  2. Sad
    Delta

    My 1hout flight from SJC-LAX is delayed 45 minutes.

  3. Happy
    Delta
    Columbia Metropolitan Airport (CAE)

    Delta put a popcorn machine by the baggage claim carousel for pax to serve themselves while waiting on their bags. Great idea!

  4. Sad
    American Airlines

    My grandfather made a mistake and spent $80 to book an award flight that I can't take. I called right away, but customer service said that the $80 fee is non-refundable and all I could do was write a letter. He is on a fixed income and can't be wasting money like this. I would like the $80 refunded to him.

  5. Sad
    JetBlue Airways

    Flight 1035 delayed over 4 hours. JetBlue, please reply with a customer service number that does not hang up on me.