Now, they’re listening.
You deserve better customer service when you fly. You just do. FlyRight is the world’s first real-time customer service app that uses the social web to empower you with a stronger voice as it enables airlines to improve service. Win-Win!
After years of broken promises, the airlines score lowest among 47 industries evaluated by the American Customer Satisfaction Index. You have more power in your hands than ever before with FlyRight. Simple, powerful and easy to use.
Get the free app now. Then sign in with your Twitter account to get started!
Latest Messages View all messages
I have checked in on DL0926 but without a seat assignment - I'm being asked to pay for economy comfort??
SadDeltaFort Lauderdale Hollywood International Airport (FLL)
In the Sky Club, I've noticed syrups for the coffee, but never Sugar Free ones. PLEASE add SF sutup for those of us that use it.
SadFrontier AirlinesDenver International Airport (DEN)
I declined the carry on charge when ordering my tickets and when I started to get on the plane, I was informed that my one carry on item required payment. I explained that frontiers website clearly states that all passengers can take one carry on for free. What it didn't make clear was that the carry on must be a personal item. He then sent me clear across the concourse to pay for my carry on at one of their kiosks. Due to an earlier change to my ticket, the kiosk informed me to get …
HappyKLM USAmsterdam Airport Schiphol (AMS)
SadJetBlue AirwaysChicago O'Hare International Airport (ORD)
The TSA female security person refused to honor my TSA precheck status from my mobile boarding pass. She said I have to have a printed boarding pass & told me to remove my shoes, despite me showing her that TSA precheck shows up on my ticket. She said sometimes that shows up on mobile boarding passes when people do not really have it & became hostile towards me. Then after I went through security screening, I was waiting for another man to finish retrieving my items & the woman ordered m…